i wouldnt blame them if they had given the negativity shown before they even got onto the forum. If sawgrass has pulled out personally i think its going to be a great shame. we are stuck with saw grass small format inks and as such from time to time we need a bit of support .
Take BMS as an example martin and scotty from bms post regually on this forum any problems if you cant get hold of their office post on here and its not long before someone from BMS answers now apply that to sawgrass what if you get no response from their office wouldnt it be better if you could then post on the forum for a response? and if the response didnt come well then we would all know that they are not upto much on customer service or if they did respond in a timly manner equally you would be reassured that you had good customer support. We must remember we are the customer and as such carry great weight no company wants a bad name its in their interest to help the customers i say give them the chance to do just this