Received this today and thought you all deserved some cheering up.
Hi there,
I purchased a #### mug (order number: #####) on the 3rd of February as a special gift for my brothers birthday. Although dispatch was relatively quick, an initial disappointment was the fact that the item was delivered to a delivery office rather than my actual shipping address. However, after waiting 24 hours and travelling to the delivery office, on collection I was extremely shocked to find that the handle of the mug was completely shattered in to pieces. For £### this is not satisfactory and I was annoyed that not only was I completely embarrassed having to explain this situation to my brother, but to endure the hassle of contacting #### and ####: I really love this mug and my brother is an absolute #### fanatic so I am disappointed that it is in such poor condition, if the breakage was minor then I would even have tried to repair it myself, but unfortunately it is pretty severe (although I understand posting such fragile items is difficult in itself). For this reason, and as its also not my fault, I feel that a replacement of this mug as an exchange would be ideal. Please contact me regarding this as soon as possible (I am also yet to give my brother his gift!).
My reply was constrained, Mrs Janners made me re-write it! A simple "It's broken" would have done, and got the same response of replacement on the way.
I have very few breakages, so it is not really an issue, and in case you thought it was whizzing around the world, no this was actually a UK delivery.
Janners