Join our Premium Membership now and save with Xpres, Listawood, Ink Experts, Ink Express and more! Just £10 per year.....Click the Membership link above.....

User Tag List

Similar Threads

  1. sublimagic
    By jennywren in forum General Dye-Sub Chit Chat
    Replies: 2
    Last Post: 22-04-2013, 09:29 PM
  2. Be aware: SUBLIMAGIC heat press
    By kris_hm in forum Mug Presses & Ovens
    Replies: 17
    Last Post: 13-01-2011, 11:01 PM
  3. Sublimagic Do they ever answer the phone?
    By SimonF in forum General Dye-Sub Chit Chat
    Replies: 1
    Last Post: 26-08-2010, 10:59 PM
Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Junior Member
    Join Date
    Aug 2014
    Location
    Portishead
    Posts
    1
    Downloads
    0
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Unhappy Sublimagic have stolen from me!! :(

    Ok so the deal is I ordered a basic flat bed heat press from this company over a month ago now. After ordering the money, (around £180) was debited straight from my account. Around a week later I had still not heard anything about my order so decided to email them to see how long it would be, but after receiving no reply to numerous emails I thought I'd just order from somewhere else and get Sublimagic to refund the money for my heat press. I emailed them as soon as I had ordered the new press informing them of the situation and explaining that I could not unfortunately wait any longer. Sublimagic replied to this stating 'we have already emailed you many times to say your heat press was dispatched on Monday' (which was a good few days before and still no sign of delivery). I checked all my emails including junk and had absolutely nothing from them atall. I explained this and again reiterated the fact that I require a refund and either the product be called back or I return it when it arrived. Three days later I emailed them again asking where the product was and if they could refund me to which I was told my refund was being processed and would be with me within 3-5 working days. 7 working days later I still had not received any refund so this time tried to call them, but was disappointed to realise the number on their website is no longer connected. Yet again I emailed a sublimagic and somebody wrote to me telling me that they would 'look into my refund and make sure it was given by the end of the day' FOUR more days later, STILL no refund so I emailed them again saying that I was upset with the level of service and would appreciate it if somebody could get back to me. To this and a few more repeat messages over the following week I received absolutely no reply and was basically ignored. I then received another message to say 'my refund is being processed' but a week later, STILL no sign?! Im now doubting they will ever give me my money back, and they have completely ignored all my messages asking for some kind of explanation. Completely and utterly rude and horrible company to deal with and I'm totally stuck as to what to do next. They are now refusing to even reply to my emails :(

  2. #2
    Premium Member Tetris Champion, Space Invaders Champion, Asteroids Champion
    Join Date
    Jun 2011
    Location
    Conwy, North Wales
    Posts
    4,384
    Downloads
    1
    Uploads
    3
    Mentioned
    15 Post(s)
    Tagged
    1 Thread(s)
    Oh dear, hopefully you paid by credit card so will be covered by their payment system.

    I know this is a "bolt the stable doors" comment, but doing a search on this forum does provide threads about them.
    USING: Whatever it takes to get the job done...

  3. #3
    Member galerion's Avatar
    Join Date
    May 2013
    Location
    Exeter
    Posts
    269
    Downloads
    0
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    If you paid on a visa debt card you can get it a charge back as part of visa policy where as a credit card it is set in law for them to sort it out.

    To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

  4. #4
    Senior Member
    Join Date
    Jun 2014
    Location
    Devon
    Posts
    1,051
    Downloads
    2
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    There is always the law relating to distance selling.

  5. #5
    Premium Member
    Join Date
    Nov 2011
    Location
    Bishop Auckland, County Durham
    Posts
    4,280
    Downloads
    0
    Uploads
    0
    Mentioned
    5 Post(s)
    Tagged
    3 Thread(s)
    Quote Originally Posted by ArferMo View Post
    There is always the law relating to distance selling.
    Depends on if the transaction was B2B, which with this type of equipment it could be seen to be,and consumer law like Distance Selling doesn't apply.

  6. #6
    Banned
    Join Date
    Sep 2014
    Location
    Kent
    Posts
    15
    Downloads
    0
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Really Horrible to hear this!

  7. #7
    Senior Member mrs maggot's Avatar
    Join Date
    Dec 2009
    Location
    kettering, northants
    Posts
    3,365
    Downloads
    0
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    register a new email, or get a friend located somewhere else to contact them, tell them its a new business start up and you have thousands to spend, and you wish to come to them to collect the items etc, tell them you have heard good things from them. then arrive with a few "friends" especially the ones who play baseball, and get your friends to explain the problems you have had - drive home with money back, or goods to the value of :)
    [h=A dictionary is the only place where success comes before work]5[/h]Laura
    To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


  8. #8
    Premium Member
    Join Date
    Nov 2011
    Location
    Bishop Auckland, County Durham
    Posts
    4,280
    Downloads
    0
    Uploads
    0
    Mentioned
    5 Post(s)
    Tagged
    3 Thread(s)
    you could start a small claims court action - usually the letter informing the company saying they are being taken to court get them to pay up pretty quick, or get Mrs Maggot to go round with her baseball bat! ;)

  9. #9
    Member
    Join Date
    Jan 2013
    Location
    Earth
    Posts
    976
    Downloads
    7
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I prefer the baseball bat, much cheaper and quicker!

  10. #10
    Senior Member Ian M's Avatar
    Join Date
    Jun 2010
    Location
    Bradford
    Posts
    1,560
    Downloads
    0
    Uploads
    0
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    The address is 4, Eighth Av,Liversedge,WF15 8JN.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •