It's unprofessional to respond to someone with sarcasm when there was none directed to you in the first place. Having been in business for myself for the past eighteen years, this is certainly not how I would ever have conducted myself, especially towards someone with whom I'd hoped to do business. Moreso these days where suppliers are openly discussed on public forums and negative reactions can easily have an impact on future customer confidence.
Two things I'd like to point out, to counter your sardonic response...
1. The original email from Charlotte read "Until then I hope you received your invitation email to set up log in details for our website. Once logged in you will be able to see our prices, the stock we have and order online as well." and I replied immediately to say that I never received any invitation email. I was very pleasant with it. How that can possibly mean "You're supposed to contact us yourself if you want to set up a password because we really aren't planning on sending you any invitation" is something that I'll never understand, if that's actually the case.
2. I already have suppliers. If you want
my custom, it's not
my responsibility to chase
you; it's your choice whether or not you wish to pursue
me. The company I purchase my supplies from makes no difference to me as I would likely be buying the same items, regardless of supplier. The only people it makes a difference to you is Ralawise as you would have had another client who would regularly be buying supplies from you. So the fact that I still haven't ordered two months later isn't for any reason other than you never having provided me with the "invitation email" which I was told immediately after registration would follow. Why should I make time to call someone who doesn't follow through on their initial obligation?
I'm quite sure this wall full upon deaf ears, as your tone suggests that you can't handle any critique. Either way, no fault lies with me. If you expect customers to call you for their password, then the initial email should state this rather than have them believe that an email will be forthcoming. Regardless, had you or anyone else replied to me when I first asked for the login details and explained that I should call, I would have done so.
So this is not about you protecting my security; it's about you dropping the ball and not wishing to accept responsibility for doing so. I'm more than happy to have the account closed.
Have a pleasant day.