Hi, thanks for your reply - it did use up a lot of ink. I bought the printer from yourselves but it was over 3 years ago so I'm guessing the warranty time has passed? I called your office today and the lady I spoke to asked me to send an email in with the error code and said she would forward it on (to the technician I think?) and try to get back to me today but I managed to get it to work. Does the error code mean the printer will need replacing soon?