Hi Michelle,

You don't need to enter any settings in Photoshop or Illustrator if you're using PowerDriver. These software packages should be as per the default settings - no profiles installed, so make sure these are removed. Try taking the jpg you have been using into Word and print it to the Ricoh with PowerDriver - that will be your test to make sure the setting are correct in PhotoShop. If it prints differently from Word then you have to change PhotoShop as something is still configured for your old D120.

Have you tried pressing the item onto a substrate? Just because it looks washed out on paper doesn't mean it isn't correct. You're using different inks now compared to previously so on paper the image will look different.

Try the point above first and report back...