DSF

I have used the same mugs and paper as you and not had an issue, I use either a dedicated mug press or an oven and not had that issue so .... I would lean it towards being the press, the problem with all in ones they don't always get even heating and often issues with pressure.

Thank you all for your help. It’s been confirmed this morning that’s definitely the press. Thanks ukprintedmugs, I really do appreciate it


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Thanks for updating, great to hear you've isolated the issue. Thx also to UK Mugs

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Proper mug has arrived and is absolutely fine !