Is it me being too fussy ??

[Renniwano]

Thanks guys..

The only reason I went elsewhere was because my current (fantastic product and never had an issue) supplier - was out of stock

I have emailed and asked what they are going to do about it as in my opinion it is totally unacceptable - first or second time round.

I did message someone who uses these mugs and has usually no problem.. so was a little hesitant to mention the company..

[socialgiraffe]

Hi Nikki

I would send them back, ask for a refund and look elsewhere. I know the supplier you are referring to and as you mention I have never had a problem. Now that could be that I got lucky, or am simply not as "fussy" as you , however the fact is that the mugs are not to the standard you expect. As it is the second set they have sent out then I would be concerned that they are unable to meet your requirements.

I do have a couple of boxes left here that are about to be printed. I am going to go through everyone to see if there are any defects and will report back if I find anything

Have you tried Raja?, superb mugs just not sure what is the minimum order quantity is with them.

[Renniwano]

I haven't tried anyone other than these guys and BMS and to be honest will most likely staying with them lol

[viccar]

I would also send them back, and look elsewhere, Raja minimum is a box of 36

[pisquee]

Raja's minimum order is a full box - 36.
Their own courier box or pallet delivery pricing is not cheap though, but they are happy to have the stock ready for your own courier to collect.

[Renniwano]

It has been sorted and seems there is a coating issue.. They will be refunding the original 54 unsuitable mugs.

[Justin]

But we still don't know the company involved? At least they're putting it right for you but I echo comments alredy made, you've paid for 36 mugs, 36 mugs should be usable.

BTW, Raja are out of stock at the moment until Feb.

[pisquee]

BTW, Raja are out of stock at the moment until Feb.

Good job we stocked up from them before Christmas then ... based on last years numbers, we bought about 6 months worth for our needs.

[Justin]

Good job we stocked up from them before Christmas then ... based on last years numbers, we bought about 6 months worth for our needs.

Yeah....thanks for that

[viccar]

Is that why theres no mugs anywhere, pisquee's bought them all :biggrin: