DSF

DFS (LOL).

More importantly he's 'loyal' as I asked if the person I was speaking to was Matthew and he said that it was Mark, Matthew is about someone would I like to speak to him ................... he didn't say "he's in the next room surfing some forum!"

pat on the back to him - well done Mark!

I couldn't stop laughing at him.

Yeah i've just read the transcript of the chat, cheeky bugger asking you to do review on how he handled chat haha (that'll be because i look at reviews so i know how customers feel about him)

Yeah i'm glad he didn't say i was in the other room surfing the net while having a cuppa, i think he's going to be a asset to my companies (hopefully)