DSF

Just to let you know, I have just been to my local post office and tried to send a package less than the 16x16x16 exception limit and was told it would need to go as a medium parcel as it was over the limit small parcel limit. Apparently the post office hadn't been told about the exceptions. Fortunately I had paperwork with me that proved the exception existed and was charged for the small parcel. This exception isnt very well publicised as it is mainly in small print.

MugMan;68842 wrote:Just to let you know, I have just been to my local post office and tried to send a package less than the 16x16x16 exception limit and was told it would need to go as a medium parcel as it was over the limit small parcel limit. Apparently the post office hadn't been told about the exceptions. Fortunately I had paperwork with me that proved the exception existed and was charged for the small parcel. This exception isnt very well publicised as it is mainly in small print.

That's worrying to be quite honest. I had a tube sent that I was quoted a different price and showed a local post office on my iphone the price it should be.
Then I had a nice (sarcastic) email from the customer who was charged the extra on their side. It took me a few days to resolve it and I could have lost a customer.

how long was the tube adam?

When I went to my Post Office this morning, they still did not have the price lists for customers etc.

Totally forgot about the price rise coming in today, a parcel I sent this morning would normally cost £2.20 is now £5.20 If I was on the mainland I could use a courier for £3 but these have to be taken to drop off points.

ouch thats a hell of a rise isnt it, mind you as others have said i am sure the courier costs will slowly creep up

Justin;68852 wrote:Totally forgot about the price rise coming in today, a parcel I sent this morning would normally cost £2.20 is now £5.20 If I was on the mainland I could use a courier for £3 but these have to be taken to drop off points.

what courier for 3 quid mate

MyHermes through Parcel2Go

purpledragon;68847 wrote:how long was the tube adam?

can't remember?

my point was that the missis often corrects the post office counter staff when they put letters through - not good news if 'we' know more than the ones that work behind the counter

AdamB;68861 wrote:can't remember?

my point was that the missis often corrects the post office counter staff when they put letters through - not good news if 'we' know more than the ones that work behind the counter

i only ask cause after a certain size they wont accept tubes anymore i think is 45 cm but thats from memory and that aint great. on your other point i thought it was our job to train post office staff im always doin it my wife installed their electricity token machine for them and set it up no she doesnt work in that field but could read the instructions better, and now ive had to train the lady up on what constitutes a 16 m cube