DSF

Getting error code sc 28113 on my Ricoh printer
Less than a year old
Any tips anyone
I have emailed bms where I purchased it from but need it working ASAP as HAV mothers day orders to get done
Thanks

india;98550 wrote:Getting error code sc 28113 on my Ricoh printer
Less than a year old
Any tips anyone
I have emailed bms where I purchased it from but need it working ASAP as HAV mothers day orders to get done
Thanks

I can confirm your email has been received this afternoon and someone will contact Sawgrass tomorrow to find out what this means. A similar question was posed on the DSF previously here:

http://www.dyesubforum.co.uk/vbforum/sh ... coh-3110DN

i would recommend you wait for a reply from us before messing around too much but you could check for any residue of paper in the printer in the meantime.

I have checked paper tray etc there's nothing in there. Thanks look forward to hearing from u tomorrow

2811 1/2/3/4 is an Ink supply timeout, 3 is the Yellow ink tank in the print head. so its not feeding ink from the cart to the head, perhaps a blockage. The only suggestion from Ricoh is turn Off and On.
If its a problem with ink supply it will need all the pipework replacing and probably the print c head/carriage unit.

I suspect this is terminal, check with sawgrass.

Alan

Well Ricoh say it's because sublimation ink has been used. Lol. That's wSt I bought the machine for. Now about to take it apart and have a look. Seems I've nothing to lose since Ricoh wash their hands of it xx

Are you using Sawgrass ink in it?

Maybe because Sawgrass have got their own printer coming out, even though it is a rebranded Ricoh. When they are updating the drivers they are sending out an error message as well.

india;98747 wrote:Well Ricoh say it's because sublimation ink has been used. Lol. That's wSt I bought the machine for. Now about to take it apart and have a look. Seems I've nothing to lose since Ricoh wash their hands of it xx

they cant wash their hands of it if bought from a sawgrass approved dealer and used only sawgrass ink and its less than a year old then sawgrass must honour the warranty under their own terms and conditions

No not sawgrass ink x

I think that is where your problem lies.