DSF

Apologies, I posted this in the wrong forum so im reposting here to try and get some more suggestions....

Hello,

I have been sublimating phone cases for just over a year with good success, never had any problems..

My set up is a Ricoh SG3110dn with sublijet inks, power driver.

Had this all working with no real problems other than blacks were sometimes a little light, no biggie.

Anyway, around 3 months ago I switched to City Ink Express sub ink for my Ricoh.

I flushed, cleaned and nozzle checked the heads multiples times and continued to print, I changed nothing settings wise as prints still came out exactly the same as before (I know now this is because sublijet was still in the system)

Anyway, the day came where my prints suddenly came out awful, all colours were shifting once pressed, this is because the sublijet inks were finally clear of the system. So I set up my printer and PS CS6 as per the City Ink Express instructions.

I installed the correct profile, custom made for my ink/paper/printer - colours still off.

I then contacted City Ink Express who have been absolutely amazing during this issue. They made me a new custom ICC and advised me to do some full page CMYK prints to fully clear the system.

80% of my ink and 120 pages of full colour printing later, my blacks are BLACK but all of my images have a green tint over them.

Thinking that the magenta wasn't firing properly, I again flushed, cleaned and ran the nozzle check, all good. But all images still shifting to this horrible green tint cast.

The images actually look fine when printed, no green cast, this only occurs once pressed.

I have adjusted temps from 180 to 190 to 200, light to medium pressure - all green cast. Paper type has not changed, ever.

I reset photoshop to default settings and set it up again as per City Ink Express guides - still no change.

I think City Ink Express are out of ideas and I dont blame them, ive been a real pain!

I have tried phone inserts from 3 different suppliers - all green cast.

I am now at the point of either:

A: Going back to sublijet (dont want to do this, the price is very high)
B: Selling up and quitting (hate quitting)
C: Buying new Ricoh to completely take printer/ink in system being the cause out of the equation (Can it be the problem given the image prints with no green tint?)
D: someone here becomes my saviour, points out something obvious and saves me and my business.

Many, Many thanks for any help

All I can suggest is -

• Send your file to someone with the same setup (eg. myself) and ask if they'll print off some sample prints to send back to you for sublimating.
• Send your own prints to someone who can sublimate them for you on their press, using their blanks, and see what the results are.

Hello,

Way ahead of you my friend, I sent some images to city ink express and they printed them from the same model printer, same brand of paper and they came out perfect.

Im leaning towards replacing the printer and ordering a new one, however I fully believe my current printer is clear of the sawgrass ink as I ran all my cartridges down to 10-15% with the new ink.

Bloody annoying when problems like this appear. Good luck though, and hope you soon get things sorted.

Yeah tell me about it, been like this for nearly 2 months!

Ive ordered some City Ink Express sub paper, I figure if i use City ink paper, ink and profile and it still doesn't work then i'll replace the printer.

Ill keep this post updated in case anyone else ever has this problem.

Resolved!

I got the City Ink Express paper and downloaded their matching ICC profile.

Prints are now better than ever. Deep blacks and no colour tints.

Im extremely happy, no more expensive Sawgrass inks

The subright paper previously used with sawgrass ink was clearly just no good with City Ink Express ink.

The City Ink Express staff were really helpful despite my constant flurry of problems.