DSF

Having been sublimating for a couple of years you'd have throught i'd encountered most if not all of the problems asssociated with the process.......

However, after sublimating some white Hanes Polos, taking care to ensure the transfer was in the right position (not easy as the shirts are so slubby that they take ages to line up) and ensuring that the image was good I proceeded to do all 20 by laying upside down on the platen so as to avoid squashing the collar.

With a breast logo to do in flex and being a bit behind i've come in today to finish them off....BUT..............

.......to my horror the image has blown through to the front..........not badly, in fact so slightly that you cannot see it in broad daylight. I printed close to a bright window so shirts looked fine on Friday and have been working today with the blinds shut.

SO...................has anybody developed a cure for removing blowout yet?

If it's into polyester then the transfer is totally permanent. If the garments have cotton in them, then the ink blown into the cotton part of the fabric will wash out (in time).

Cheers Martin.......I thought as much...........

Next question is how best to get customer to accept as they are, short of giving them to him for nothing....

If I hand them over in direct sunlight he won't see a thing

Write them off to experience and give them to the customer FOC.

Could you add something to the back of the shirt to hide the blow through?

Dont what ever you do try and fool the customer unless you can cover it totally as justin suggested. Customers aint daft they may nt complain but they probably wont come back either. Unless you can hide it totally bite the bullet n chalk it up it wont be the last disaster you have .

purpledragon;27728 wrote:Dont what ever you do try and fool the customer unless you can cover it totally as justin suggested. Customers aint daft they may nt complain but they probably wont come back either. Unless you can hide it totally bite the bullet n chalk it up it wont be the last disaster you have .

From a PR point of view I have to agree... Not only might they not be back but they might well relate the tale to others who just won't EVER knock your door as a result.

Hard though it may be I'd do another batch properly... Charge the customer as normal for the 'correct' ones; fess up and throw in the 'screw ups' FOC - They'll be a bonus to the customer who wil then tell all and sundry that the sun eminates from your annular output port. - You will gain a reputation for unshakable integrity and attention to detail.

Matt Quinn;27735 wrote: Charge the customer as normal for the 'correct' ones; fess up and throw in the 'screw ups' FOC - They'll be a bonus to the customer who wil then tell all and sundry that the sun eminates from your annular output port. - You will gain a reputation for unshakable integrity and attention to detail.

Ive done this a couple of time you are normally met with oh i hadnt noticed or it wouldnt have mattered you really need to work on the premis that the customer will say whatever you want to hear half the time, then they gripe or big up about it to others matts right theres no better marketing tool than word of mouth but it can work in the opposite when things arnt right

My rule is, if I wouldn't wear/use it myself, it doesn't go out the door to the customer.

If it's a generic design, it then gets sold as seconds, if it's a customer design, they get thrown in for free

Kaz;27741 wrote:My rule is, if I wouldn't wear/use it myself, it doesn't go out the door to the customer.

If it's a generic design, it then gets sold as seconds, if it's a customer design, they get thrown in for free

These are exactly my sentiments. I always remember the old adage - a good reputation is the toughest thing to create but the easiest thing to destroy.