DSF

I have a brother MFC-J5910DW with refillable cartridges.

This morning I printed a minnie mouse graphic with no problems at all and created a jigsaw from it.

Then I tried to print a photograph for a keyring and the quality was terrible. I was advised to clean the print heads so I did this twice. The first attempt the yellows showed up slightly off and the second time a bit worse and then after that there were large sections of the print quality report missing because the printing was so bad. Brother told me to do the cleaning up to 6 times but each time it got worse.

So this afternoon I bought the printer back to the shop and they gave me a new one. I have just gotten home and plugged the new printer in, put in my refillable cartridges and printed the test sheet and it is the exact same as the old printer, completely unusable quality, barely printing text at all.

If this is a brand new printer its leading me to believe that there is a problem with the ink but I have no idea what or how to fix it. Any suggestions would be very very very much appreciated.

can you post picture of your refillable carts?? did you removed rubber chop out??

I have tried printing with the rubber bungs in and out

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I cant explain how bad the printing is. I'll photocopy something and photograph the original and the copy so you can see

ok. tell me please how much ink is showing on your screen monitor??
Also please take rubbers out. perform head clean and try to print nozzle test page.

Believe it or not, this almost white page is a best quality colour photocopy of the magazine beside it.
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they all say full to the top, do I take out the big or the small rubbers? I'm nearly afraid to do a head clean since that seemed to cause the problems on the other printer this morning.

take them out completely.

Thanks Paul, it was the rubbers causing the problem. I remove them and did a clean and a test print as you advised and I got something on the page. I had to clean and print again to get correct results.

However, after printing 4-5 proper images I then got an image that was just yellow, removing the rubbers and cleaning again fixed this immediately.

Thanks again for all your help

Do you have the small funnels that came with your cartridges installed? The Brother cartridges do not like the bungs in - they do supply little flying saucer shaped funnels that are designed to be left in the holes. I think bungs are necessary on epson cartridges as they are gravity fed, I believe the Brother sucks the ink through and hence need to be open to the air.