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Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 16:43
by Lord_Matty
I have just had the following message along with a red light appear on my printer.
SC (28212)
Power Off On
Call service if Error reoccurs
I have tried turning power off and on as instructed but still no luck.
Any ideas?
Thanks
Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 17:52
by TjCanvas
I had this problem last week. I contacted BMS (where I got the printer from) Who advised me to change all the inks and preform a carriage reset. They sent me instructions on how to do this.
Hope it helps
Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 17:53
by TjCanvas
Please be aware it does drain alot of ink when you do the reset.
Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 17:57
by Lord_Matty
Thanks, I will take a look.
I might give BMS a call, I purchased it from them a few months ago and only installed new inks last week and I don't fancy wasting expensive ink!
Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 18:00
by TjCanvas
If you only got it a few months ago they will sort everything out for you. I received First Class service from them as always.
Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 19:09
by bms
TjCanvas;69402 wrote:I had this problem last week. I contacted BMS (where I got the printer from) Who advised me to change all the inks and preform a carriage reset. They sent me instructions on how to do this but to save me typing it all just done a search and found a video which explains it all.
http://www.youtube.com/watch?v=l21ewmTxDJE
Hope it helps
DO NOT DO THIS. The reset process must ONLY be done with a brand new set of cartridges with authorisation from your supplier in conjunction with Sawgrass.
Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 19:30
by TjCanvas
That's why I put you advised me to change all the inks, I was just trying explain the process. Edited the post didn't mean to get into trouble,
Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 20:26
by bms
TjCanvas;69411 wrote:That's why I put you advised me to change all the inks, I was just trying explain the process. Edited the post didn't mean to get into trouble,
Not suggesting you'd get into trouble
. Just don't want anyone doing this, wasting a huge amount of ink and then contacting their supplier as the first contact should be with the supplier and the reset should only be done with a brand new set of cartridges.
Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 20:50
by TjCanvas
Yeah I was gutted watching a new set of cartridges drain but it made the printer work until today
do you do the waste ink cartridge as its filled up quite abit?
Re: Ricoh SG 3110DN Error SC (28212)
Posted: 10 Apr 2013, 22:16
by bms
TjCanvas;69416 wrote:Yeah I was gutted watching a new set of cartridges drain but it made the printer work until today
do you do the waste ink cartridge as its filled up quite abit?
Cartridges might have drained but I presume you had contacted us as your supplier if it was the same error code and we supplied you with a set FOC so there was no cost to you. We do supply waste tanks as well, all online.