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Re: Ricoh warranty

Posted: 16 Jun 2010, 17:24
by petetheprint
Does using dye sublimation gel invalidate the manufacturers warranty

Re: Ricoh warranty

Posted: 16 Jun 2010, 19:26
by Justin
I'm told by Sawgrass that this is the case yes. Mine went back to Ricoh and I had to keep quiet about its use.

Re: Ricoh warranty

Posted: 17 Jun 2010, 10:55
by petetheprint
That does not sound good.Lot of money to risk if Ricoh discover its not there ink.

Re: Ricoh warranty

Posted: 17 Jun 2010, 18:42
by bms
It's the same with every printer manufacturer. As soon as you put in non-genuine ink, and they know this, then they'll invalidate the warranty. I've even had a customer report that Epson invalidate their warranty because they weren't using genuine Epson paper :shock: