Poor colour reproduction

[switchgrafix]

Hello All

We produced some mug tests yesterday, however they haven't come out anything like the images.

There seems to be a major issue with the actual inks. The cyan is well off shade?

The black / grey have both got red / brown cast. This was visable on the print before we pressed the mugs.

We are using an Epsom sx435w printer, some kind of cheap ink, (was bought second hand).

All our work is text or logo, not really using pics at present. The output was from illustrator.

Do do we need an ICC profile? Better ink, or a fresh start?

pic shows the colours we got. Why is the cyan purple?

vB_ID:4317

IMG_3769.jpg (76.06 KiB) Viewed 9 times

[webtrekker]

Yes, an ICC profile is essential for starters.

Also, why is your image so rough? Was it like that in Illustrator? I think you have multiple issues here, not just the colour.

[switchgrafix]

Ha! your not kidding...

We're not sure where to start with it. The result are frankly RUBBISH.

No idea why the print is so bad, the files are full resolution and the same quality we would send to print for fliers.

The question is, do we throw money at the problem or just start again with a new set up.

Whatever route is taken, something needs to be done. I think the paper is part of the issue as the print is marking through the printer?

The frustrating part is that we have designs ready to go, but no way of getting them to market at present..

Any advice would be cool.