Colour issues

[johna1954]

I have a Ricoh SG3110DN with Sublisplash inks and the Sublisplash ICC profile is installed. I am pressing onto Latte mugs using the S-Race paper that came with printer from Dyesublimation Supplies along with a baking sheet between mug and press. No matter what settings (time,temp) I use some of the colours are still coming out wrong, namely Blues not deep enough and light grey coming out light green. I am now wondering if it can possibly be to do with the coating on the mugs and/or the S-Race paper. I have tried a completely different ICC profile just to check that it was working and it is. Pressing onto ceramic coasters ok.
Wasting a lot of mugs and would really appreciate any help. Thanks.

[webtrekker]

First question then: Where do you get your mugs?

Secondly, what times/temps do you use?

[johna1954]

Hi Webtrekker
I got the mugs from a company that I have since found out is not welcome in these forums. Rookie mistake in not finding this forum before I started out on this venture!
Temp 180 degrees C for 200sec had previously tried 180 but as mentioned in my post have tried a variety of times.

[webtrekker]

In all honesty, I would have to suspect the mug coatings first, above anything else, particularly if, as you say, your ceramic coasters turn out fine.

[johna1954]

Thanks Webtrekker, you have confirmed my suspicions. I had been going to purchase some from Dye Sublimation Supplies but they seem to be selling only by the pallet load at present.

[TerryQ]

Thanks Webtrekker, you have confirmed my suspicions. I had been going to purchase some from Dye Sublimation Supplies but they seem to be selling only by the pallet load at present.

I get mine from Nova Chrome - box of 36... never had any issues with them to date

[johna1954]

I get mine from Nova Chrome

Thanks for the info. Had a quick look at their site but did not see Latte mugs. Will give them a call tomorrow.

[TerryQ]

Thanks for the info. Had a quick look at their site but did not see Latte mugs. Will give them a call tomorrow.

Sorry.. I missed the "latte" bit!!

Although, Im sure when I last actually visited them that they did do Latte mugs too - so, yeah give them a call

[Justin]

Did you say what software you are printing from? Have you checked and double checked all of your printer and software settings?

[TerryQ]

Ill probably get shot down for suggesting this lol...BUT... You are printing on the correct side of the paper aren't you?