Colour issues

[Memorable moments]

Feeling quite happy with myself. Have managed to clean the ink collector unit thanks to a video on you tube and printer working again. But ............

still no green or blue. I have printed out the various things you have said in your responses but still the same thing happening.

PDF, right click, nozzle check everything but still the same.

I have tried to do the drivers again but cannot seem to get download because it’s windows Xp. This might sound stupid but would I be able to install drivers and printer on another laptop that has a more up to date operating system and buy updated photoshop?

julie-Anne

[webtrekker]

There are drivers available for Windows 7 to 10 so there should be no problems installing them on another pc or laptop -

http://support.ricoh.com/bb/html/dr_ut_ ... e330en.htm

However, I'm beginning to think your printer has a serious defect that a new installation and updated Photoshop may not solve. I've not yet come across a printer that prints full nozzle checks but has a colour totally missing in a normal printout.

I'm certainly no printer expert (or at anything else for that matter!) but I'd personally be guessing that the problem lies within the printoer itself, maybe a motherboard fault or some connection between the mobo and printhead.

As said, purely a guess and maybe one of our more experienced members can step in and enlighten us.

[Mrteajunkie]

Ok so is it Wi-fi or AirPrint enabled?

Im thinking if you can send a picture via a mobile or iPad to check.

[Memorable moments]

Neither WiFi or AirPrint.

julie

[Mrteajunkie]

And you don’t have another way to try to print like a laptop or pc anywhere else?

My first thing to do would be remove the printer from windows.
Re add the printer and run a test print with the right click and print picture without going through photoshop.

I don’t think it’s the printer. I can’t see how it would be if the blue prints during the nozzle check?

[webtrekker]

Just wondering...

You initially said you had just put in new inks, ran maintenance, and ended up with no blue in the printouts.

Was the printer running perfectly fine immediately prior to changing inks, or had it been standing a while, or even been mothballed for an extended period?

Sublimation printers are best kept in active use. My Ricoh SG3110DN's are switched on 24/7 and perform regular maintenance schedules themselves which keeps the heads clear.

[Memorable moments]

It was fine ... a little faint but I put this down to needing new inks.

I will try to print something using another laptop tomorrow and see how I get on.

[Memorable moments]

Update - I set up the printer on my MacBook and the colours are printing although not as they are on screen (see photos)[ATTACH=CONFIG]6424[/ATTACH][ATTACH=CONFIG]6425[/ATTACH]

I presume this is because I don’t have it set up as using sub links or have the ICC installed?

[webtrekker]

Yes, you need an ICC profile from your inks supplier to achieve anything near the expected colours.

Once you've installed the profile, allow Photoshop to manage colours and select the profile from the drop-down list. Make sure you turn colour management OFF in your printer settings.

A couple of things to note -

1. The printed colours will not exactly match the colours on your monitor (unless to buy colour calibration equipment to calibrate your monitor).

2. The printed colours will look off-colour and dull on the paper but will look totally different when pressed, so you need to press an item to see the final colours.

A good idea is to press a colour swatch and then you will have a good reference as to how your monitor colours translate to actual colours on the final printed and pressed product.

[Memorable moments]

Thank you so much for all your help with this. I am waiting for NC to call me back and I will ask about the ICC profile. So would you now suggest just using my MacBook and getting up to date photoshop.