Image appears yellow on mug..! Why?

[JSR]

I find this VERY alarming ... they say Ricoh does not recommend using this for sublimation and this has now cost this person a lot of money ... a comment like this demonstrates that this supplier doesn't know what they are talking about.

I'm confused. Ricoh *don't* recommend using dye-sublimation ink in their printer. In fact it's been discussed on this very forum that if you use any ink other than Ricoh in a Ricoh printer then Ricoh treat you like the pariah of the human race.

In what way was the supplier wrong to say that Ricoh don't recommend the printer for sublimation? They would be wrong to say that Ricoh *do* recommend them for sublimation (and they'd be wrong if they said the same about Epson).

There is no desktop printer that the manufacturer will recommend for sublimation printing. If that's not true, then perhaps you could name one that is recommended by the manufacturer?

[mrs maggot]

would it not be easier to remove the original carts from the box and not send them out in the first place ?? a lot of people i guess are so excited at their printer arriving they dont read the suppliers instructions, but read the ones from the printer company, in which case you would install the other inks - maybe some tape across the box saying DO NOT INSTALL ENCLOSED INKS would help a lot of people making a mistake in future

[bms]

We've considered removing these carts, but the customer has paid for them so they might as well have them and sell if they want to. We don't have any problems with the wrong carts being installed as it's made very clear not to put the genuine ones in.

If a supplier sells a Ricoh printer, say from a supplier that only sells printers then fair comment and the buyer should do their homework by knowing that the original inks don't do sublimation. However if a supplier sells a printer, mugs, mug press etc which is obviously going to be used for printing mugs and then comes back with the retort that Ricoh don't recommend their printers for sublimation printing then that's not on. That's my point. We can take a pedantic view and as a sublimation supplier say that Ricoh don't recommend sublimation ink, but that's no excuse for selling a printer with sublimation equipment and then not supplying sublimation ink to go with the printer and implying the kit is fit for purpose. I may be wrong but this is my reading of the opening post.

[Paul]

i dont think this gear was bougt as a package from one supplier. As coralgraph was mentioned i will stud up for them before OP make this more cleare. On the pics we can see signal paper, tiger mug press anf ricoh printer. Coralgraph dont sell signal paper as far as i know. They got their own coralgraph branded paper. Also they dont sell ricoh printers and tiger mug press. Also is worth of mentioning that coralgraph are not sublimation only supplier. They main business is ink and cis systems.

[JSR]

if a supplier sells a printer, mugs, mug press etc which is obviously going to be used for printing mugs and then comes back with the retort that Ricoh don't recommend their printers for sublimation printing then that's not on. That's my point. We can take a pedantic view and as a sublimation supplier say that Ricoh don't recommend sublimation ink,

It's not pedantry to tell the customer the truth. It would be irresponsible of the supplier to either say that the printer manufacturer supports the use of third-party inks or to imply by omission that this is the case.

There seems to be this malaise in the dye-sub industry to hide the fact that using these inks in a printer are not supported by printer manufacturers, in just the same way that Sawgrass are cagey about what they will or will not support when things go wrong.

The industry needs transparency when it comes to support - then perhaps more newbies will buy a package from a supplier that will ensure that they know where to go and where not to go for support. It's not wrong for a supplier to warn that the printer manufacturer doesn't recommend dye-sub inks (or, indeed, any other third party ink).

but that's no excuse for selling a printer with sublimation equipment and then not supplying sublimation ink to go with the printer and implying the kit is fit for purpose. I may be wrong but this is my reading of the opening post.

That's a different issue. If that's what happened then clearly the supplier has done wrong by supplying kit that isn't fit for purpose, and they should correct the issue without additional cost to the buyer. But they're not wrong for speaking the truth about the risk of putting third party inks in a printer that wasn't designed for them.

The OP says that he used inks that were "packaged with the printer". It could well be that, having read so many reports that this is a good printer for dye-sub, he bought it believing it came with dye-sub inks. The lack of transparency mentioned above could lead to this confusion for a new person entering the industry.

[JSR]

We've considered removing these carts, but the customer has paid for them so they might as well have them and sell if they want to. We don't have any problems with the wrong carts being installed as it's made very clear not to put the genuine ones in.

Perhaps one solution is for you to remove the cartridges and then discount the cost of the printer by the value of the OEM inks and then sell the inks yourself (you are better placed to sell inks than the buyer). That would reduce the package cost for the buyer, reduce the likelihood of installing wrong inks, and everyone is happy.

You could then sell the printer package saying it's "been adapted for dye-sub use and, as an authorised supplier, the customer will get support for any printer faults from Sawgrass if they go through you". Your sales will increase as a result, and the buyer will know where they stand. Everyone wins.

[bms]

Perhaps one solution is for you to remove the cartridges and then discount the cost of the printer by the value of the OEM inks and then sell the inks yourself (you are better placed to sell inks than the buyer). That would reduce the package cost for the buyer, reduce the likelihood of installing wrong inks, and everyone is happy.

You could then sell the printer package saying it's "been adapted for dye-sub use and, as an authorised supplier, the customer will get support for any printer faults from Sawgrass if they go through you". Your sales will increase as a result, and the buyer will know where they stand. Everyone wins.

Could do, but we don't really have any custom for genuine Ricoh cartridges apart from teying to sell these through Ebay. We have a couple of sets in stock so maybe we'll give this a go and see what figure they fetch in the open market. It may reduce the cost a little, but as we already sell the printer in the package at below cost then this may not really affect the buy price greatly. Let's see...

[JSR]

Could do, but we don't really have any custom for genuine Ricoh cartridges apart from teying to sell these through Ebay. We have a couple of sets in stock so maybe we'll give this a go and see what figure they fetch in the open market. It may reduce the cost a little, but as we already sell the printer in the package at below cost then this may not really affect the buy price greatly. Let's see...

There must be a lot of OEM cartridges kicking around in people's back rooms. I have the OEM cartridges from my Brother DCP-195C still wrapped up because, like the Ricoh, there's no benefit to putting them in first. I did think of putting them in my other Brother printer (I think they'll fit), but I've put third-party regular dye ink in that (a tenner for 400ml, can't beat it) and the 100ml refillables won't be empty for ages.

[PetPals]

The OP says that he used inks that were "packaged with the printer". It could well be that, having read so many reports that this is a good printer for dye-sub, he bought it believing it came with dye-sub inks. QUOTE]

Yes, this is more or less what happened - I read all the paper work that came from the supplier / manufacturer and assumed that it came with sublimation ink. I wouldn't blame them though, it's a supplier that sells many types of printers and does not specialise in sublimation printers.

I could have avoided the mistake by making a quick call and double checking with them - would be interesting to know if they have had other customers that have done the same thing...

...also really impressed that my little orange mug press was recognised by someone and even has a name... TIGER - I think Kitty is probably more approriate though.

[PetPals]

Just in case you're wondering, the 1st Ricoh printer was bought from Printerland.co.uk - but like I said - I think this was my own mistake - not thiers, although I like the idea of a warning about using the supplied cartridges included in the box.

I will try to clean it with the IPA fluid and will just box it up and hope that it works as a backup if ever I need it.