Terrible service from Coralgraph!

[squashynose]

I have a heat press, from Coralgraph, was £199.99 when I bought it, but I think the models or prices have changed now... Just been out to buy a infrared temp gun, and the temperature is fluctuating all over the place, there are cold spots, a 17 degree temperature difference between one point and another... But I already knew that from the poor results.

And Coralgraph are completely shunning it off. I bought it in August, and have used it for a few pet tags, but mainly printing ribbon. It has always had cold spots, and I probably should have told them earlier, but it was easier to work around them, but now it's getting worse, and the areas I used to use are producing bad results.

Over the last 6 days I have exchanged emails with their laughable tech support folks, who called me Angela in one email?? and the last guy I emailed told me that if there was a fault, the whole platen wouldn't heat, there's no way it would have cold spots, or get worse.

My partner has just had a ridiculous call with the sales department, who said their warranty only lasts 14 days, despite what it says on the website and the terms and conditions I agreed to when I purchased the rotten thing.

Any ideas? lol

So now I'm stuck with the blasted thing, it's just ruined 10 pet tags

[Mattie]

if it states more than 14 days on their website and you have ticked a box during the checkout process to say you agree to the terms they are bound by them by law.

Also your standard rights by law are 12 month and then there is the "sales of goods act 1979" which you will be covered under.

all in all if you've only had it approx 5 month you will be covered and they should deal with your complaint

[Justin]

Must say I'm a bit surprised, I havn't bought from CG in a while but other than the odd hiccup service has generally been ok. Have you spoken to Henry there? Nice first post btw! hopefully you'll be sticking around with us

[squashynose]

Via email I've spoken to a few different people, which probably doesn't help when trying to sort out a problem lol.

I know my statutory rights and distance selling regulations, but the guy on the phone didn't seem interested, and we can't send anything back after the first 14 days Just got off the phone with trading standards (who, incidentally, said there is no business registered at the address on the invoice), who have advised I ask my bank to do a chargeback, but I think I'll inform Coralgraph of this first, and see if they want to come pick the thing up before I have to.

Now I'm in a tricky spot of having orders to fulfil, I'd need to borrow money to buy a new press (my business isn't making a profit yet), but don't want to borrow if I end up not being able to get my money back for this one :frown:

After using the temp gun, and changing the temp on the display to 175C so that the platen was actually at 190C in one spot, I printed a single tag, and it was the best result I'd ever got, the black was actually black instead of mottled brown (from the temp being 15 degrees higher than the display said I presume), but then these 10 tags were all printed at once, and the results vary across all of them, because it's not an even heat

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[pisquee]

Out of interest, how much of the "statuary rights" and "distance selling regulations" are consumer law and not applicable to business to business trading?

[squashynose]

The tech support guy just emailed me back:

"The temp gun will not give accurate readings for the flat heating element ,we have special tool which can be used to check the reading across the platen

We need to check the press to see in case any problem with the press and repair it if necessary"

I thought this is what everyone used

[squashynose]

Out of interest, how much of the "statuary rights" and "distance selling regulations" are consumer law and not applicable to business to business trading?

As far as I know, unless the t&c's say otherwise, you have the same rights. But I am not a ltd company, I'm a sole trader, so I think considered as an individual, not business.

[Paul]

i had a few press in my life and never had one that had same temp all over the platten. just to add to this, when you press your stuff at !75C does not help

[squashynose]

i had a few press in my life and never had one that had same temp all over the platten. just to add to this, when you press your stuff at !75C does not help

Like I said, the actual temperature is around 15 degrees higher than the display shows, so when I set it to 175C, the actual temp, measured with the gun, is 190C.

[NikGrey]

I did, My cheap one started off fairly good but then went 100f below on One part of the platen - I wonder if there are 2x heating elements in the cheap ones and One of those elements has blown?

We can get a really good indication of temp with an IR thermometer, we (all of us) can see big temp differences, its not Rocket Science - Just hold it at the same distance every time.

That IR saved my bacon with the cheap press, without that I would have never been sure.

There is a different type of thermometer they use at the factory - Q Type is it? cant remember but its more accurate but from what you say and your images prove it - its bad.

AND, with my Adkins reading higher than advertised I compensated the difference and noticed a much better result after pressing at the right temp.

BTW, I am waiting for a new controller for mine.


Makes my blood boil all of this.. its hard enough for us as it is without dodgy gear