Long overdue update! Coralgraph replaced the blanket and the part that had melted, when they arrived I fitted them and pressed a few mugs. Things seemed to have improved slightly although the images were not full prints so couldn't be 100% sure. As is always the case, other things demanded my attention and I put the mug press to one side.
After freeing up some time I decided to get the press out and have another go. I was then met with another disaster! The way the blanket attaches to the arm had broken

I managed to repair it with a new bolt and also added a second bolt to ensure that it couldnt turn when adjusting the pressure. I then tried to press some mugs, same problem as last time! I can clearly see the heating element in the mug and the top and bottom of the transfers are patchy and lighter.
At this point I have now given up completely on the press, it is just not up to scratch and in my opinion an inferior design. I once again went back to Coralgraph and explained the situation, I told them that I was not happy, they have sent out replacement parts and the problem still persists and at this point I want my money back.
They are now ignoring my emails and not responding to me at all. Really not happy at all.
I think my next step is to file a claim with the small claims court for my money back plus all of the mugs and supplies I have wasted because of this poorly designed mug press. Reading through the forum I see people have had mixed experiences with Coralgraph, looking back I really should have done my research properly and realised that cheaper is not better!