listawood and bms

[jennywren]

I just wanted to say that I have used both of these suppliers for the first time and both have gone out of their way to advice and and both their products did what it said on the box.

[Ian M]

I used to use Listawood all the time but, had a problem once with them & one of the people in charge there told me they wasn't interested in small customers such as me as they just wanted the big repeat orders. I haven't purchased anything from them since.

I used BMS for the first time last week & all I can say is WOW very very impressive service & products.

Ian

[Justin]

My own personal opinion......

I only really started using BMS when the DSF started but have nothing but praise for Martin and his company.

Listawood on the other hand I have serious reservations. Had dealings with them in my last company and they were fine. We were ordering in large quantities though. I bought a Rotech CIS from them years ago and never got a decent print out of it. Support at that time was shocking and I gave up. The system collected dust on top of the cupboard. Not sure why I didn't pursue this further, I think it was a lack of time as much as anything.

I recently ordered a couple of boxes of mugs from Listawood as I needed the exact size they offer for a particular job. You may have read about my ongoing problems with these mugs on another post here so I won't go into too much detail now. Needless to say I've had problems and thus far the support hasn't been to my satisfaction. I believe there is a problem with the mugs/coating that have been supplied and have pretty much proved this but need to have more tests carried out. I'll update the other post accordingly.

For the record, Transfer Press also give me a great service. I have always dealt with Xpres as well, their tech support used to be second to none but since a few folk left that I knew well I havn't found it so good. I only buy a few bits form them that I can't get elsewhere.

[jennywren]

Mine was a small order from listawood and even though they sent the wrong items the next day out came the right order and took back the items at no extra charge. Bms got their order right first time but if they had got it wrong they would have done the same, it was the level of helpfulness that I truly like from both of them. Mistakes happens. Its when they don't help that drives me crazy. made a few mistakes in my service but have always tried to put it right that way I hope not to lose a customer which in this climate any good company will do.

[jennywren]

Sorry I only wanted to say how I found these companies that I used for the first time performed, I used the suppliers list that is up for us to see, being there is it looks like they are being recommended, I have tried to use one of the suppliers on that list, but found that the first converstion with them did not fill me with hope, so I went elsewhere. Someone else might have had a great service of them. I might have caught them on a bad day but I won't go back. The last thing I wanted was for lisawood or any supplier to get bad reviews, I just wanted to say how I found them to be. If we wrote about a member of the forum poor service all hell would break loose, I would understand if someone was selling sublimation supplies that took your money and sent nothing, or the equipment was unsafe then I would post a warning. I only want to say how pleased I was with their service. Won't be doing that again.

[Justin]

Sorry Jennywren, I hadn't realised you didn't want other members feedback I do think it's important to get a good balanced view. We'll all have different experiences with suppliers, some good, some bad.

Suppliers that are members of the DSF appreciate that comments will (and have) been made about the service and products they offer. You can't please all the folk all of the time but it quickly becomes apparant that a company are willing to try.

Sorry if we took your thread off in a direction you didn't want. It's good to have entries like yours in the reviews section. If you want a thread locking so that further comments can't be added just let me know.

[Ian M]

Sorry Jennywren,

I have to echo what Justin says & hope you will forgive me as I had no intention to offend you.

I believe in good customer service at all times & if I feel it has been lacking I go elsewhere with my money.

Any business always make every single customer feel like they are the most important person around. I do this all the time & it seems to work as a lot of my business is repeat work & I get a lot of new customers via word of mouth.

It amazes me how many people taking your hard earned money can't even be bothered to say please or thank you anymore.

So, please except my apologies as I had no intention to offend you or anyone else.

Ian

[Paul]

Sorry Jennywren, I hadn't realised you didn't want other members feedback I do think it's important to get a good balanced view. We'll all have different experiences with suppliers, some good, some bad.

with respect justin... Last time when I posted link to new supplier and posted my comment you deleted that in 5 min

Suppliers that are members of the DSF appreciate that comments will (and have) been made about the service and products they offer. You can't please all the folk all of the time but it quickly becomes apparant that a company are willing to try.

I bet they do this is pure free advert for them. but what do we have fro that???

Sorry if we took your thread off in a direction you didn't want. It's good to have entries like yours in the reviews section. If you want a thread locking so that further comments can't be added just let me know.

I think is enough of that kind of trads on this forum. I am not big fan of favorite one supplier all the time. I understand there r some good suppliers out there but no one say anything bad ish about them... why? r they perfect???? I bed they not


Iam sorry guys for this bitter post but I did not find this tread as feedback...

[jennywren]

Maybe there sould be two sections one for good reviews and the poor reviews that way it will be balanced. Its not that I did'nt want feed back or to promote these companies,( just to say I was pleased) (not start a debate about how crap they are) If there had been a section for a service for a poor service I maybe have written my thoughts on the supplier that I was'nt happy with, and the good reviews would have reflected the other side. We could invite the supplies to defend the feedback and maybe put right what is wrong, and to say thank you when they get it right. This forum has a lot of influence as its grown and it is number one where people come for advice and where to shop, so maybe a two teir system is now required for feed back.

I only really started using BMS when the DSF started but have nothing but praise for Martin and his company.

If I had replied that I had a poor service for them at least Bms is on the forum to defend it. Most of the supplers are not. Bms also can say thank you when good comments are placed. I would like to say this forum is the best and would be lost with out it. So I would like to say a BIG thank you

[Justin]

@Paul - Please remind me what the link was and more importantly what your comments were, I would have had a good reason for doing this I have no problem with members discussing suppliers providing all comments made are factual as as such can be backed up. My own comments regarding Listawood are from personal experience and I am aware that many people continue to buy form them and have nothing but praise.

@ jennywren - Please note that the list of suppliers is their as a reference, we are not recommending any supplier merely creating a list. When I started the forum (and also more recently) all of the companies on this list were contacted and given the opportunity to join so that they would be able to respond to such comments and also gain from using the Forum. To date, the vast majority of these suppliers haven’t even responded to my emails. The forum is run independently from any supplier so that members are free to comment on good/bad service they provide. Unfortunately it's usually the case that people only comment when something goes wrong so it's nice to hear comments like yours when things go right
I agree that we need to look at supplier reviews/comments etc. in more detail and welcome any ideas/feedback.