Forum speed issues

[ArtyGamer]

Had to split it into three messages....

Web Browser and Platform: [h=2]Safari 5.1 on Windows 7[/h]
Their web browser is out of date
Mark has Safari 5.1.2 but the latest is version 6.1.6.
You can direct them to http://support.apple.com/kb/HT1338 to get the latest version of Safari from Apple.

Ip Address: [h=3]86.136.6.38[/h]
Location (approximate): [h=3]United Kingdom, Prestwick[/h]
Browser Capabilities: [h=3]Javascript enabled[/h] [h=3]Cookies enabled[/h] [h=3]Flash: v14.0 Up to date[/h] [h=3]Java: 7 (u67) Up to date[/h]
Computer Screen: [h=3]1920x1200 24 bit[/h]
Detected Addons: [h=4]Microsoft Silverlight v5.1[/h]
Extra Technical Details: [h=4]Browser Version Full: 5.1.2[/h] [h=4]Operating System Version Full: Windows NT 6.1[/h] [h=4]Full Java RTE Version: 1.7.0_67[/h] [h=4]Configured Language: English[/h]
User agent: [h=4]Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.54.16 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7[/h]

Web Browser and Platform: [h=2]Opera 24 on Windows 7[/h]
Their web browser is up to date!

Ip Address: [h=3]86.136.6.38[/h]
Location (approximate): [h=3]United Kingdom, Prestwick[/h]
Browser Capabilities: [h=3]Javascript enabled[/h] [h=3]Cookies enabled[/h] [h=3]Flash: v14.0 Up to date[/h] [h=3]Java: 7 (u67) Up to date[/h]
Computer Screen: [h=3]1920x1080 24 bit[/h]
Detected Addons: [h=4]Microsoft Silverlight v5.1[/h]
Extra Technical Details: [h=4]Browser Version Full: 24.0.1558.64[/h] [h=4]Operating System Version Full: Windows NT 6.1[/h] [h=4]Full Java RTE Version: 1.7.0_67[/h] [h=4]Configured Language: English[/h]
User agent: [h=4]Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.122 Safari/537.36 OPR/24.0.1558.64[/h]

[ArtyGamer]

Oops... make that FOUR parts....

[TABLE="width: 0]
[TR]
[TD] [/TD]
[/TR]
[/TABLE]
[TABLE="width: 0]
[TR]
[TD="width: 48%, bgcolor: efefef, align: center]Operating System new – server roles[/TD]
[TD="width: 4%] [/TD]
[TD="width: 48%, bgcolor: efefef, align: center]System Model[/TD]
[/TR]
[TR]
[TD="width: 48%, align: left]Windows 7 Ultimate (x64) (build 7600)
Install Language: English (United States)
System Locale: English (United Kingdom)
Installed: 05/12/2011 18:00:55[/TD]
[TD="width: 4%] [/TD]
[TD="width: 48%, align: left]No details available[/TD]
[/TR]
[TR]
[TD="width: 48%, bgcolor: efefef, align: center]Processor [SUP]a[/SUP][/TD]
[TD="width: 4%] [/TD]
[TD="width: 48%, bgcolor: efefef, align: center]Main Circuit Board [SUP]b[/SUP][/TD]
[/TR]
[TR]
[TD="width: 48%, align: left]3.10 gigahertz Intel Core i7 950
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)[/TD]
[TD="width: 4%] [/TD]
[TD="width: 48%, align: left]Board: ASUSTeK Computer INC. SABERTOOTH X58 Rev 1.xx
Serial Number: 111212520002799
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 1304 08/02/2011[/TD]
[/TR]
[TR]
[TD="width: 48%, bgcolor: efefef, align: center]new USB Storage Use in past 30 Days (mouse over last used for details)[/TD]
[TD="width: 4%] [/TD]
[TD="width: 48%, bgcolor: efefef, align: center]new Hosted Virtual Machines (mouse over name for details)[/TD]
[/TR]
[TR]
[TD="width: 48%, align: left][TABLE="width: 100%]
[TR]
[TH="align: left] [/TH]
[TH="align: left]Last Used[/TH]
[/TR]
[TR]
[TD]HP Photosmart 6520, rev 1.00[/TD]
[TD]07/10/2014 09:53:47[/TD]
[/TR]
[TR]
[TD]WD 2500BB External -- drive 5, s/n WCAL74159827, rev 0412[/TD]
[TD]05/10/2014 18:43:44[/TD]
[/TR]
[TR]
[TD]WD Ext HDD 1021 -- drive 4, s/n WCAZA3064522, rev 2002[/TD]
[TD]05/10/2014 18:43:43[/TD]
[/TR]
[TR]
[TD]SanDisk CF SDDR-189, s/n 2008081401127, rev 1804[/TD]
[TD]03/10/2014 09:03:53*[/TD]
[/TR]
[TR]
[TD]SanDisk mSD SDDR-189, s/n 2008081401127, rev 1804[/TD]
[TD]03/10/2014 09:03:53*[/TD]
[/TR]
[TR]
[TD]SanDisk MSxDSDDR-189, s/n 2008081401127, rev 1804[/TD]
[TD]03/10/2014 09:03:53*[/TD]
[/TR]
[TR]
[TD]SanDisk SD SDDR-189, s/n 2008081401127, rev 1804[/TD]
[TD]03/10/2014 09:03:53*[/TD]
[/TR]
[/TABLE]

* Possibly used again before the reboot following this time.[/TD]
[TD="width: 4%] [/TD]
[TD="width: 48%, align: left]None discovered[/TD]
[/TR]
[TR]
[TD="width: 48%, bgcolor: efefef, align: center]Drives new – drive encryption[/TD]
[TD="width: 4%] [/TD]
[TD="width: 48%, bgcolor: efefef, align: center]Memory Modules [SUP]c,d[/SUP][/TD]
[/TR]
[TR]
[TD="width: 48%, align: left]7491.26 Gigabytes Usable Hard Drive Capacity
3130.60 Gigabytes Hard Drive Free Space

ELBY CLONEDRIVE SCSI CdRom Device [Optical drive]
HL-DT-ST DVDRAM GH22NS50 ATA Device [Optical drive]

Corsair Force 3 SSD [Hard drive] (240.06 GB) -- drive 1, s/n 121479010000149503EA, rev 1.3.3, SMART Status: Healthy
Hitachi HDS724040ALE640 [Hard drive] (4000.79 GB) -- drive 3, s/n PK1311PAGM1TAJ, rev MJAOA3B0, SMART Status: Healthy
WD 2500BB External USB Device [Hard drive] (250.06 GB) -- drive 5
WD Ext HDD 1021 USB Device [Hard drive] (2000.40 GB) -- drive 4, s/n WCAZA3064522
WDC WD2500JS-00NCB1 [Hard drive] (250.06 GB) -- drive 2, s/n WD-WCANKD455888, rev 10.02E02, SMART Status: Healthy
WDC WD7500AYYS-01RCA0 [Hard drive] (750.16 GB) -- drive 0, s/n WD-WCAPT1053148, rev 30.04G30, SMART Status: Healthy[/TD]
[TD="width: 4%] [/TD]
[TD="width: 48%, align: left]12280 Megabytes Usable Installed Memory

Slot 'DIMM0' has 4096 MB (serial number SerNum00)
Slot 'DIMM1' has 4096 MB (serial number SerNum01)
Slot 'DIMM2' has 4096 MB (serial number SerNum02)
Slot 'DIMM3' is Empty
Slot 'DIMM4' is Empty
Slot 'DIMM5' is Empty[/TD]
[/TR]
[TR]
[TD="width: 4%] [/TD]
[TD="width: 48%, bgcolor: efefef, align: center]Local Drive Volumes new – volume encryption[/TD]
[/TR]
[TR]
[TD="width: 4%] [/TD]
[TD="width: 48%, align: left][TABLE="width: 100%]
[TR]
[TD="width: 45%][/TD]
[TD="width: 15%][/TD]
[TD="width: 20%][/TD]
[TD="width: 5%][/TD]
[TD="width: 15%][/TD]
[/TR]
[TR]
[TD]c: (NTFS on drive 1) *[/TD]
[TD="align: right]239.95 GB[/TD]
[TD="align: right]12.87 GB free[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]e: (NTFS on drive 0)[/TD]
[TD="align: right]750.15 GB[/TD]
[TD="align: right]464.05 GB free[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]f: (NTFS on drive 2)[/TD]
[TD="align: right]250.05 GB[/TD]
[TD="align: right]102.20 GB free[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]g: (NTFS on drive 5)[/TD]
[TD="align: right]250.06 GB[/TD]
[TD="align: right]66.11 GB free[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]h: (NTFS on drive 3)[/TD]
[TD="align: right]4000.65 GB[/TD]
[TD="align: right]1648.05 GB free[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[TR]
[TD]m: (NTFS on drive 4)[/TD]
[TD="align: right]2000.40 GB[/TD]
[TD="align: right]837.32 GB free[/TD]
[TD][/TD]
[TD]
[/TD]
[/TR]
[/TABLE]

[TABLE]
[TR]
[/TR]
[TR]
[TD]* Operating System is installed on c:[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[TR]
[TD] [/TD]
[TD="width: 48%, bgcolor: efefef, align: center]Network Drives[/TD]
[/TR]
[TR]
[TD="width: 4%] [/TD]
[TD="width: 48%, align: left]None discovered[/TD]
[/TR]
[/TABLE]

[ArtyGamer]

Last part...

[TABLE="width: 0]
[TR]
[TD="width: 48%, bgcolor: efefef, align: center]Users (mouse over user name for details)[/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, bgcolor: efefef, align: center]Printers[/TD]
[/TR]
[TR]
[TD="width: 48%, align: left][TABLE="width: 100%]
[TR]
[TD="align: left]local user accounts[/TD]
[TD]last logon[/TD]
[/TR]
[TR]
[TD="align: left][img]file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif[/img] LogMeInRemoteUser[/TD]
[TD="align: left]29/03/2013 11:22:11[/TD]
[TD="align: left](admin)[/TD]
[/TR]
[TR]
[TD="align: left][img]file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif[/img] Mark[/TD]
[TD="align: left]05/10/2014 18:43:47[/TD]
[TD="align: left](admin)[/TD]
[/TR]
[TR]
[TD="align: left][img]file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif[/img] UpdatusUser[/TD]
[TD="align: left]05/10/2014 18:45:55[/TD]
[TD="align: left][/TD]
[/TR]
[TR]
[TD="colspan: 2, align: left]local system accounts[/TD]
[/TR]
[TR]
[TD="align: left][img]file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/no.gif[/img] Administrator[/TD]
[TD="align: left]14/07/2009 06:08:59[/TD]
[TD="align: left](admin)[/TD]
[/TR]
[TR]
[TD="align: left][img]file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif[/img] ASPNET[/TD]
[TD="align: left]never[/TD]
[TD="align: left][/TD]
[/TR]
[TR]
[TD="align: left][img]file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/no.gif[/img] Guest[/TD]
[TD="align: left]never[/TD]
[TD="align: left][/TD]
[/TR]
[TR]
[TD="align: left][img]file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/trans.gif[/img] HomeGroupUser$[/TD]
[TD="align: left]07/10/2014 15:29:16[/TD]
[TD="align: left][/TD]
[/TR]
[/TABLE]

[img]file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/no.gif[/img] Marks a disabled account; [img]file:///C|/Program Files (x86)/Belarc/Advisor/System/local/images/lock.gif[/img] Marks a locked account[/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, align: left][TABLE="width: 100%]
[TR]
[TD]Adobe PDF Converter[/TD]
[TD]on Documents\*.pdf[/TD]
[/TR]
[TR]
[TD]Canon SELPHY CP810[/TD]
[TD]on USB006[/TD]
[/TR]
[TR]
[TD]Epson Stylus Pro 3880[/TD]
[TD]on USB002[/TD]
[/TR]
[TR]
[TD]EPSON Stylus Pro 7600[/TD]
[TD]on USB010[/TD]
[/TR]
[TR]
[TD]EPSON Stylus Pro 7600-DYE[/TD]
[TD]on USB009[/TD]
[/TR]
[TR]
[TD]HP Photosmart 5520 series[/TD]
[TD]on WSD-cdacc6a3-4997-48b1-840c-71aeb35d0691.0060[/TD]
[/TR]
[TR]
[TD]HP Photosmart 6520 series[/TD]
[TD]on USB009[/TD]
[/TR]
[TR]
[TD]HP Photosmart 8400 Series[/TD]
[TD]on \\PC\HP Photosmart 8400 Series
[/TD]
[/TR]
[TR]
[TD]HP Photosmart Pro B9100 series[/TD]
[TD]on USB001[/TD]
[/TR]
[TR]
[TD]Microsoft Shared Fax Driver[/TD]
[TD]on SHRFAX:[/TD]
[/TR]
[TR]
[TD]Microsoft XPS Document Writer[/TD]
[TD]on XPSPort:[/TD]
[/TR]
[TR]
[TD]PowerDriver R SG3110DN[/TD]
[TD]on SG_Local_4[/TD]
[/TR]
[TR]
[TD]PowerDriver R SG3110DN[/TD]
[TD]on SG_Local[/TD]
[/TR]
[TR]
[TD]PowerDriver R SG7100[/TD]
[TD]on SG_Local_5[/TD]
[/TR]
[TR]
[TD]PowerDriver R SG7100DN[/TD]
[TD]on SG_Local_5[/TD]
[/TR]
[TR]
[TD]RICOH AficioSG3110DN RPCS-R[/TD]
[TD]on USB004[/TD]
[/TR]
[TR]
[TD]RICOH AficioSG7100DN RPCS-R[/TD]
[TD]on USB008[/TD]
[/TR]
[TR]
[TD]RICOH AficioSG7100DN RPCS-R[/TD]
[TD]on USB005[/TD]
[/TR]
[TR]
[TD]Silhouette CAMEO[/TD]
[TD]on USB003[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[TR]
[TD="width: 48%, bgcolor: efefef, align: center]Controllers[/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, bgcolor: efefef, align: center]Display[/TD]
[/TR]
[TR]
[TD="width: 48%, align: left]ATA Channel 0 [Controller] (3x)
ATA Channel 1 [Controller] (3x)
Standard Dual Channel PCI IDE Controller (3x)[/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, align: left]LogMeIn Mirror Driver [Display adapter]
NVIDIA GeForce GTX 680 [Display adapter]
SAMSUNG [Monitor] (39.8"vis, November 2007)
Samsung SMB2230H [Monitor] (7.2"vis, s/n 1110590281, April 2011)
Samsung SyncMaster [Monitor] (20.0"vis, s/n MY20H9XS302688, April 2009)
Samsung SyncMaster [Monitor] (24.0"vis, s/n HU24HS1Q206402, February 2008)[/TD]
[/TR]
[TR]
[TD="width: 48%, bgcolor: efefef, align: center]Bus Adapters[/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, bgcolor: efefef, align: center]Multimedia[/TD]
[/TR]
[TR]
[TD="width: 48%, align: left]Marvell 91xx SATA 6G Controller
Virtual CloneDrive
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
Intel(R) ICH10 Family USB Universal Host Controller - 3A34
Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Intel(R) ICH10 Family USB Universal Host Controller - 3A36
Intel(R) ICH10 Family USB Universal Host Controller - 3A37
Intel(R) ICH10 Family USB Universal Host Controller - 3A38
Intel(R) ICH10 Family USB Universal Host Controller - 3A39
Renesas Electronics USB 3.0 Host Controller
Renesas Electronics USB 3.0 Root Hub[/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, align: left]High Definition Audio Device
NVIDIA High Definition Audio
WsAudio_DeviceS(1)
WsAudio_DeviceS(2)
WsAudio_DeviceS(3)
WsAudio_DeviceS(4)
WsAudio_DeviceS(5)[/TD]
[/TR]
[TR]
[TD="width: 48%, bgcolor: efefef, align: center]Virus Protection [Back to Top][/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, bgcolor: efefef, align: center]Group Policies[/TD]
[/TR]
[TR]
[TD="width: 48%, align: left][TABLE="width: 100%]
[TR]
[TD]Webroot SecureAnywhere[/TD]
[/TR]
[TR]
[TD]ZoneAlarm Internet Security Suite Antivirus[/TD]
[/TR]
[/TABLE]
[/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, align: left]None discovered[/TD]
[/TR]
[TR]
[TD="width: 48%, bgcolor: efefef, align: center]Communications new – connection speed & status[/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, bgcolor: efefef, align: center]Other Devices[/TD]
[/TR]
[TR]
[TD="width: 48%, align: left][TABLE="width: 100%]
[TR]
[TD="width: 15%][/TD]
[TD="width: 35%][/TD]
[TD="width: 50%][/TD]
[/TR]
[TR]
[TD="colspan: 3]Microsoft ISATAP Adapter[/TD]
[/TR]
[TR]
[TD="colspan: 3]↑ Realtek RTL8169/8110 Family PCI Gigabit Ethernet NIC (NDIS 6.20)[/TD]
[/TR]
[TR]
[TD="align: center] primary [/TD]
[TD]Auto IP Address: [/TD]
[TD]192.168.0.2 / 24[/TD]
[/TR]
[TR]
[TD][/TD]
[TD]Gateway: [/TD]
[TD]192.168.0.1[/TD]
[/TR]
[TR]
[TD][/TD]
[TD]Dhcp Server: [/TD]
[TD]192.168.0.1[/TD]
[/TR]
[TR]
[TD][/TD]
[TD]Physical Address: [/TD]
[TD]14:DA:E9:51:3C:CB[/TD]
[/TR]
[TR]
[TD][/TD]
[TD]Connection Speed: [/TD]
[TD]1 Gbps[/TD]
[/TR]
[TR]
[TD="colspan: 3]Teredo Tunneling Pseudo-Interface[/TD]
[/TR]
[TR]
[TD="colspan: 3][/TD]
[/TR]
[TR]
[TD="colspan: 2]Networking Dns Servers: [/TD]
[TD]8.8.8.8
8.8.4.4[/TD]
[/TR]
[/TABLE]
[/TD]
[TD="width: 4%][/TD]
[TD="width: 48%, align: left]VIA 1394 OHCI Compliant Host Controller
Logitech Driver Interface (7x)
HID-compliant consumer control device (2x)
HID-compliant device (10x)
Logitech HID-compliant Unifying device (2x)
Logitech Unifying USB receiver
USB Input Device (4x)
Wacom HID Pen
Wacom Virtual Hid Driver
HID Keyboard Device
Logitech HID-Compliant Keyboard
HID-compliant mouse
HID-compliant Mouse
Logitech HID-compliant Touch Pad Mouse
Logitech HID-compliant Unifying Mouse
Wacom Mouse
Generic USB Hub (2x)
USB Composite Device
USB Mass Storage Device (2x)
USB Root Hub (8x)[/TD]
[/TR]
[/TABLE]

[Justin]

I did state earlier in this thread that I was looking at this and in turn had asked our Host company to take a look. I will update the thread as and when I hear back from my host company.

I am taking the forum offline for approx. 15 mins at 5pm today for other maintenance.

[James990]

Yep, as I worked in computers for a good number of years, (repairing computers, building websites etc), done all the tests and checks. Now't to do with line, filtering etc. All speed tests show correct speed at all times.

[ArtyGamer]

Sorry Justin; I know you were looking into it but when Neil addressed my specifically and Olly suggested that I publish the OS and browser info I just figured I may as well as it'll save anyone from asking for it again and this way absolutely everything that there is to know about my system is available. I was just leaving everyone to it until I was asked to give the info. I'm assuming you're replying to me? I totally appreciate that you looked into it immediately, don't worry

[GoonerGary]

A lot of the time, websites get blamed for being " down " but check BT service updates, they had problems connecting to ebay, Amazon and Facebook recently...basically the high traffic sites.

https://www.bt.com/consumerFaultTrackin ... ?pageId=31

[ArtyGamer]

You'd be surprised the number of times I get phone calls and texts from clients telling me to reboot their server as it's gone down. Of course, it never has. They never think to check downforeveryoneorjustme.com or anyone like that, or even think to ping their domain. They just assume that the second they can't see their site, it means their server has inexplicably shut itself down. I remember getting one client to run tracert and send me the results and it showed clearly that a BT box in Ilford was down, but even though I sent them my own screencap they insisted that it was a server issue.

That's why the first thing I said on this forum was to suggest that it was just me. You can't assume that something's slow just because it's slow for you, as it may be fine for everyone else. Just wish clients would understand that.

[Justin]

I've made a few changes to the forum tonight. This should see a marked improvement in performance so please run any previous tests and let me know your results. No need to post pages of data (at this stage) just a quick update would be appreciated

[James990]

Certainly loading quicker for me!

James