blacks coming out purple

[becky13299]

hi after sorting our last prob now we have a different one the logo i am printing has a black background which looks fine when printed on the paper but after it has been pressed it comes out on the mug purple
we are using domglobal mug press, trupix paper, epson d120 printer and ink from xpres it is at 185 for 180 seconds.
the image is only on one side of the mug with a name on the other side which is coming out black
any help would be gratefully received

becky

[Paul]

try increse temp a bit. dont waste new mug. just print black patch on paper and stick it to this same mug. so you no going to waste much...

[bms]

Is the background really black? In Photoshop us the colour picker on the background and see if it is 100% CMYK. Might be made up of something else giving a purple colour. You might need to change the background to a richer black.

[becky13299]

we are using corel draw 's photo paint which says it is black.

[bms]

Are you using the ICC profile in this software package? I didn't think Photo Paint handled colour correction. You'll need CorelDraw or Photoshop to handle the colour management and then you should get proper blacks in photos.

[mitchell2441]

Hi there,

We were having a similar problem with blacks, although not coming out purple it was a very weak black. We use corel draw a lot and find that for sublimation its better to use the RGB black as opposed to CMYK or it's default colour pallete.

It's worth a try if nothing else.

Billy Mitchell
Prime Signs Ltd